Dreamforce 16: Live Blogging the Benioff Keynote #df16
October 5, 2016 Leave a comment
The annual main keynote session here at Dreamforce in San Francisco starts today at 1pm ET in Moscone Center. I’m onsite in the industry analyst section just 50 feet or so from the main stage, so I should get good photos as for the live blog. The usual flair is on display with a well produced and colorfully lit stage as the crowd streams in early to try and get a good seat. This year security is much tighter than usual and everyone has to go through bag searches and metal detectors, leading some to speculate that a special guest requiring such security measures may appear.
The Largest Technology Event in North America
As one of the few can’t-miss events in the tech industry, the 170,000+ registered attendees have taken over downtown San Francisco and set a new attendance record along the way. The news here at Dreamforce so far has been unusually pre-announced, with Salesforce’s first significant artificial intelligence play, known as Einstein, as the most important announcement so far. There’s also been plenty of other news including broader integration with Quip, their recent workforce productivity acquisition, the advent of Lightning Bolt, an improvement on their Lightning UX technology announced a few years ago, along with a new version of Salesforce1 which can be customized to corporate branding and is more easily tailored and personalized, along with data processing improvements to the company’s new IoT Cloud, first announced last year.
The recently released Salesforce Economy infographic (below) shows how far the company has come, from a scrappy SaaS startup in the mid-2000s that was making a name for itself in CRM to an industry juggernaut that has made public cloud and SaaS a reality like few others while moving into the cutting edge of enterprise technology including marketing, customer care, digital experience, online community, big data analytics, cloud service provider, and Internet of Things to name a few. The company is projected for $8B+ in revenue, offers over 3,000 apps with 3.8 million installs, 751 partners, and over 24,000 workers.
12:53pm: Salesforce SVP of Research Peter Coffee is up on stage ahead of the keynote noting that you can watch the Dreamforce Benioff keynote live online and introducing various partners, including Bluewolf and Accenture.
1:02pm: Peter Coffee and is up with Julie still on stage talking about partners. Now talking about their relationship with military veterans, which they call Vetforce. Now introducing the first veteran to become Salesforce certified. “Dreamforce is all about trailblazing.” Trails and the company’s very successful Trailhead program for learning about about all things Salesforce is infused in everything here, right now do campground themes through the show.
1:04pm: Just introduced well-known musician and entrepreneur will.i.am onstage, talking about Dreamforce “as the most inspirational community there is today.” Talking about inner city kids and mentoring, not just in America but abroad. How to get them involved in computer science, artificial intelligence, and robotics. “I’m a geek and Geekdom can change inner city kids forever.” (Big applause.) Now showing a video.
1:09pm: Video from will.i.am continues.
1:13pm: Video concludes and Peter Coffee is back up on stage. (Standing ovation.) Now making a forward looking statement. “Now I get to talk, not about the culture of Wall Street, but the culture of Hawaii. A beautiful culture and one that is in the DNA of Salesforce. We are privileged to welcome Ambassadors of Aloha.” Beginning the traditional Hawaiian ceremony that is a hallmark of Dreamforce.
1:20pm: The Ambassador’s of Aloha singing a song to set the stage for the keynote.
1:23pm: The lights dim and a video starts to kick off the keynote in earnest, talking about the Trailblazer. Montage of Amazon partnership, Demandware, Commerce Cloud, the Forbes cover article that Benioff recently was profiled in. Acquisitions, AI for marketing, mentioning Einstein and customer success.
1:28pm: Benioff himself comes out. “We’re going to entertain you. We’re going to thrill you. But the #1 thing I’m going to do is thank you. All of customers, all of our partners, all of our employees.” Thanking Trailblazer, MVPs, their Customer Success Community, and many others. Going over the size of the company, the trust he has in his ecosystem, growth, and innovation, organic and inorganic.
1:32pm: Introduced Tony Prophet, their new Chief Equality Officer, who has come over from Microsoft. Talking about will.i.m telling him that education is the single greatest factor in helping the inner city. Talking about their 1:1:1 corporate social responsibility model, where 1% of their time, products, and equity to philanthropy. Says “it’s an incredible new, smarter world that we’re all creating together.” Talking about how his smartwatch is making him more intelligent and more connected. Mentions conversational UXs twice now. How GE is making smart cars, and Amazon Alexa. “How do we get closer to customers. That’s the power of customers. We can create a single view of the customer that’s so powerful!”
1:40pm: “Adidas is selling billions of dollars of sneakers on Salesforce. And of course Fitbit, we’re going to talk about them. And Uber and the customers they hold close. Closer to the customer. Uber’s customer is not just me, but the driver. You’re going to hear an amazing story about them today. Schneider Electric runs half the buildings in the world and their visionary CEO is here to tell you how they are changing the world. It’s the age of the customer. From Lightning, to Wave, and to Thunder. Without code. We want to bring this technology to everybody. An incredible new world of artificial intelligence has arrived, deep learning, machine learning. AI build into the deepest level of every app and in the core of our platform.”
1:44pm: “We’re here to bring artificial intelligence to the world, we’re going to give AI to everyone, just like we gave the cloud to everyone and mobile to everyone. Knowledge is limited, but imagination circles the world.” Now talking about the Lightning App Builder, their low code platform. “We’re all going to have to go a lot faster. It’s incredible how Lightning is going to help us go faster.” Talking about Salesforce Quip will make people collaborate better on spreadsheets, word documents, and put conversational. Download Quip on your phone, it’s designed or the phone service. Commending Bret Taylor for creating Quip. “It’s all about productivity.” Now talking about how the model for using our computers is changing: Voice interfaces, messenger apps, conversations. introducing Salesforce By Message.
1:51pm: Salesforce co-founder Parker Harris is on stage talking about artificial intelligence and conversational interfaces on Siri, and Facebook. Facial recognition is being driven by artificial intelligence. “We’re just going to bring AI to all of you. That’s now what you asked for. You asked for intelligence. We got to work. We found a bunch of data scientist. They were hard to find, there’s a world shortage of them. Then we realized that we had to get all the data together, integrate it, and model it. Many companies have tried to do this but it is hard. We want to make it easy. We want to take all the complex things in the world and make them easy.”
1:55pm: Parker now invites Einstein on stage, who appears virtually on the screen between him and Benioff. “AI makes you smarter. Customer data + AI + Salesforce platform makes it the smartest CRM in the world. We did not build a separate AI platform. It’s right in the Salesforce platform with your data. All of your apps are there too. This means Einstein is everyone’s data scientist. It’s going to make you a smarter salesperson, with things like predictive lead scoring. It’s usable in the app or if you’re a developer. Even our brand new cloud, the Marketing Cloud, has it built right in.”
2:00pm: Shubha Habar is being introduced as one of the key people behind Einstein. “Two years ago we were five people in a basement, and to see how it’s involved and be on stage at the largest tech stage in the world.” “Here’s the new Winter 2017 release.” Explaining how Einstein works, including with all Salesforce objects, as well as customer objects, plus calendar, e-mail, and other data sources. Einstein examines data and looks for patterns. Einstein can figure out who your competitors our, and will then surface relevant data and will even urge you to take action. It can even write the e-mails for you to take action. It can even go through the hundreds and hundreds of leads you have and assign a lead score, a single number that tells you how valuable a lead is. What will be interesting is that since every Salesforce customer gets this, there will be gains to be across the board, but it will be the companies that can actually educate their staff on how to use these very powerful capabilities to get ahead. In short, AI is another technology force multiplier that will separate the leaders and laggards apart.
2:06pm: Shubha wraps by saying, “Now everyone will have a data scientist, even you Parker.” Parker: “We’ve built 500 new features [into the Salesforce platform] since the last time we met in this room a year ago.” Now talking Lightning and to get a 1:1 assessment about Lightning on the 3rd floor of Moscone during Dreamforce from their top engineers and architects.
2:16pm: Ebony Frelix comes up, saying “Dreamforce is more than a tech conference, it’s a family reunion, a rock concert, and a great place to network. We have an opportunity to change the world.” Talking about the non-profit RED organization, with a mission to create an AIDS-free generation.” Uses the Wave analytics platform to drive actions with insights. RED uses Salesforce’s Community Cloud to give a global giving community, which they do almost instantly in a demo onstage.
Additional Reading: My analysis of Community Cloud, Salesforce’s flagship full-spectrum online community platform.
2:23pm: Ebony explains about RED trying to raise $1M for AIDS today, with Bill and Melinda Gates double matching and the Benioff family providing another $1M. Now the CEO of RED, Deborah Dugan, is up on stage with Marc, talking about what the organization does. Talking about Bono, her “hard charging” boss. Will.i.am is up again talking about the vital importance of public education and notees that Moscone Hall has the same color tone (of the audience) as it would have had in 1916. Suggests that making sure everyone has an education would change the competitive and entrepreneurial landscape in the tech industry.
2:35pm: Marc: “We’ve heard a great story about RED, and now we’re going to take a look another company, Schneider Electric, that is changing the world.” Rolls video about the company. Constellation’s Alan Lepofsky, who is sitting next to me at Dreamforce, notes that Schneider Electric has been shilling for a long list of technology companies lately.
2:38pm: Marc now welcomes Alex Dayon, Chief Product Officer, of Salesforce. Alex says they believe that electricity is a basic human right. Introducing a new Salesforce product, Salesforce CPQ, or Configure, Price, Quote is a type of applications that helps companies accurately resolve the price of goods across a large and constantly changing spectrum of variables. Before I can write this, he introduces another product called Field Service Einstein. Alex continues a whirlwind overview, noting how the Salesforce platforms features such as Wave all combine to deliver a highly productive and data-driven business experience. Now showing how Einstein is powering a predictions dashboard in these new apps. Demonstrating how it calculates the percentage of all the leads flowing into a company turns into business. Now need to involve a data scientist to help you, it’s built into the platform with Einstein. Demonstrates how Einstein can read your e-mails and score leads for you based on background information. It’s interesting that we’ve gotten to a point where people are probably comfortable with this type of intrusive technology, because it will save them so much time and effort.
2:50pm: Demonstrating an augmented reality helmet, presumably powered by Salesforce, to guide the repair of a Schneider Electric transformer. Now Marc is talking with the CEO of Schneider Electric. David Blaine was just referenced by Marc as being in the front row here. Marc: “How many people have a Fitbit here?” A lot of people raise their hands. Now he rolls a video about the company and their partnership with Fitbit.
2:59pm: Fitbit is on stage talking about Health Cloud and creating a 1:1 customer journey, touching them every step of the way, using Journey Builder and Service Cloud. Mentions something called Analytics Cloud Einstein. Has predictive capabilities. Mentions that customers have urged the company to open Fitbit data up, and they are now going to do that. Kudos to them, as it was one of the big reasons I gave them up. Now they’re talking about Marketing Cloud and the Krux acquisition. “Think about as marketers, the proliferation of channels you have to with. Krux does all the segmentation and analysis. Now switching back over to Service Cloud: “Take service from being transactional to conversational.” Demoing the Journey Build canvas, a pretty cool looking view that provides overall control of the digital customer experience and journey.
Additional Reading: The bar for digital experience is rising in exponential times
3:05pm: Fitbit will empower you to use your data in new ways. Can have a data-driven conversational with my healthcare position. I can jump into myHealth app, built on the Salesforce Lightning platform. Bring patients and providers closer together. Can access a nutritionist, personal trainer, doctor, and an intelligent bot that is a virtual care coordinator. It can suggest softer trails to run on, integrate with the calendar, and schedule meetings, and live video embedded into apps, can access physical therapist right in the app. In my opinion, this kind of integrated digital health experience is going to revolutionize preventative care and clinical treatment with telehealth. Talking about “Einstein Inside”
3:11pm: Marc introduces James Park, the CEO of Fitbit. James says they’ve shipped 50 million Fitbit devices so far. Mission has always been to how to take data from sensors to help people become healthful. Sleep better, eat better. Latest products are designed to help people deal with stress. We want to impact more chronic conditions like hypertension, diabetes. Fitbit is now involved in over 200 clinical trials.
Marc thanks everyone and says it’s the biggest Dreamforce ever. And that’s a wrap. A good keynote but lacking a bit of the pizzazz and major announcements of previous years, especially given the pre-announcements have taken a lot of the thunder. My full analysis on ZDNet soon.