What’s Coming Up in Social Business, CoIT, Open APIs, and More

While 2011 was a busy year, I’m expecting 2012 to be a breakout year for a number of key subject areas that I work with closely. The run up of social business over the last five years has been phenomenal but there’s a general sense now that it’s about to go truly mainstream. That’s not to say it hasn’t already happened nearly everywhere already, except for a significant part of the business word. This now appears to be changing as the latest adoption data shows that with few people left on the consumer side, the growth of enterprise social media is about to start closing the steady gap that it’s held behind the world of social media over the years.

Perhaps more than anything else these days I’m getting this increasingly urgent question at an senior executive level: What specifically are the business benefits of social media? While I’ve covered that in detail many times, this new-found interest on exact outcomes shows that the business leaders are increasingly feeling compelled to wrap their mind around the inevitable changes facing their organization. To help with this I’ve recently distilled it into the chart you see below, based on the McKinsey data they collect every year from large organizations. These double digits performance improvements then, embody the social business imperative:

The Business Gains Possible with Social Media (Social Business, Enterprise 2.0, Social CRM, Social Media Marketing, etc.)

Then there is the whole consumerization story that’s unfolding at the moment. This has been a seismic event for many organizations as smart mobile devices, enterprise app stores, and software-as-a-service from the Web all combine to make adoption of the latest apps and IT solutions is just a mouse click or tap on a touch screen. At the same time, there is a growing sense that the classic line dividing IT and business is blurring, just like there is so much blur in many key business boundaries today. The lesson: Everyone can and should be be involved with making these changes happen constructively and effectively for their organization, whether it’s social media, information technology adoption, transformation to new digital business models, etc. Many of you know tat I’ve started to call this confluence of IT trends “CoIT” and it’s something I’ll be researching and speaking about extensively this year because I believe IT is about to change — no, is changing — in a substantial and irreversible way. The changes themselves are largely good but it will certainly leave some ‘creative destruction’ behind, to use the popular euphemism for what happens when innovation cuts through an organization in an unplanned way.

Now that the basic platforms for social business have matured to the point that they’re ready for most organizations — and by this I mean both internally and externally for most common business functions like operations, CRM, marketing, product development, etc. — we’re moving into more sophisticated and higher-order capabilities. Capabilities like social business intelligence, enabled by the rise of both older and radically advanced new technologies now known as Big Data, are making it possible for us to actually make sense of the huge knowledge flows moving around us. I’ll also be closely following analytics, machine learning, natural language processing, metrics, and much more, both in terms of technologies as well as how to best embody them in operational business processes.

2012 is also shaping up to be the year of open supply chains, or as people on the Web call them, open APIs. The number of products and services that are now open to be remixed into other companies’ offerings has exploded in the last year. See this terrific visualization of API growth on ProgrammableWeb to get a sense that something big is indeed happening here. I’m now seeing sustained interest beyond the Internet community by traditional companies that are starting to see how much value they missed by looking at their businesses through like silos, disconnected from the digital rivers of commerce, ideas, engagement, and so on. Open APIs are now officially on the radar of big company CIOs. They are seeing how it will be a significant competitive advantage to offer a compelling API in an industry that does not have strong uptake yet. 2013/14 will start looking bleak for those firms that don’t yet have them, or at least have developed competency in both the technology and business models. In the meantime, the tools, techniques, and business models for making APIs work for a wide range of industry has greatly evolved and will be important to watch.

There’s plenty more I’ll be tracking this year; there’s really no shortage of topics that will be vital for all of us to watch including augmented reality, new mobile technologies like NFC, the rise of HTML5 and its coming battle with iOS and Android, gamification of just about everything, location-based social networking, enterprise OpenSocial, and much more.

2012 Speaking Calendar

In the meantime, my speaking calendar for 2012 has started to fill up quickly. While you can always read the latest on my blogs on ZDNet, ebizQ, the Dachis Group Collaboratory, here, and elsewhere, I’ll also be releasing a major new book on social business that I co-authored with Peter Kim that will be out from Wiley this May. I’ll be writing a detailed blog post about the book soon, but in the meantime, you can get the details here on Amazon. But for those of you that can make any of these conferences, I’ll be sharing my very latest findings at the following events:

  • 60 Minutes with Nir Zuk. January 31st. I’ll be having a live fireside-style chat with Palo Alto Networks founder and CTO, Nir Zuk in a Web-broadcasted discussion about how enterprises must make the right policy decisions, in context, to safely enable social media in their organization in order to attain the corresponding business benefits. It’s a free event.
  • Enterprise 2.0 SUMMIT, Paris. February 7th-8th This is one of the best enterprise social media events in Europe in my opinion. I’ll be speaking here again for the 3rd time, providing the closing keynote on the 2nd day on “Next-Generation Ecosystem and its key success factors”. I’ve arranged a discount code for my readers from conference organizer Bjoern Negelmann. Use code ‘dhinchcliffe10′ for 10% off the registration fee. I’ll be there both days for anyone that would like to meet up.
  • Enterprise 2.0 Virtual Conference. February 16th. I’ll be providing the opening keynote on social analytics at this virtual event. I’ll be bringing with me real case examples, an overview of the latest tools and techniques, and primer on how to get started. You will be able to sign up here soon.
  • CITE Conference & Expo 2012, San Francisco. March 4-6th. I’ll be providing the opening keynote on the topic of consumerization and CoIT, which is also the main topic of this conference. In addition, the day before, I’ll be providing a deep dive on how organizations can make it through the era of IT consumerization in much more detail in a half-day workshop. CITE is run by IDG and they are hoping to make this even one of the leading events on the topic.
  • AIIM Conference 2012, San Francisco. March 20-22nd. This major event being held by AIIM has an all-star cast including Clay Shirky, David Pogue, Ray Wang, and many others. I’ll be providing the closing keynote on the 2nd day on next-gen mobility and mobile/social convergence. Highly recommended.
  • Social Business Summit 2012, Austin, Shanghai, Rio, Berlin, London, Singapore, New York. March-September. This is our official social business conference series for the Dachis Group. It attracts the top thought leaders in the space and is in its 3rd year running. Previous speakers have included John Hagel, Charlene Li, JP Rangaswami, and Dave Gray. It’s invitation-only and most locations sell out quickly, so I’d request an invite now. I’ll be speaking at most of these to promote our new book. Also highly recommended.

That’s it for now, but plenty to mull over. This year we’ll see many of the changes we’ve been tracking that last few years actually happening in the enterprise a widespread way. I’ll be covering them in my blogs and on Twitter as much as possible. As always, I’m interested in hearing from anyone in the trenches making these changes happen in their organization. Happy social business!

5 Responses to What’s Coming Up in Social Business, CoIT, Open APIs, and More

  1. Hello Dion,
    I am probably one the guys in the trenches trying to make the changes happen (-;
    I’d love to take the opportunity of the Paris Summit to share a coffee and some ideas about social business !
    I’ll be there on the 7th, happy to meet you at any time you have available

  2. Pingback: Cms World » This Week: Do You Have the Right Customer Experience Attitude?

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  4. Pingback: Realizing social business: Enterprise 2.0 success stories

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